Ordering

Please note that orders will only be sent to addresses in Japan.
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Discounts

The following discounts apply to individual orders to a single destination for a total amount excluding tax (discounts differ for certain products).

Order Amount (excluding Tax)Discount
〜¥9,99910%OFF
¥10,000〜¥69,99912%OFF
¥70,000〜¥119,99915%OFF
¥120,000〜18%OFF

Shipping

Nellie's will bear all shipping charges to individual orders sent to a single location totaling \5,000 or more (before tax, after discount).
For all other orders, a delivery charge of \450 + tax will apply to individual orders delivered to a single location.
Delivery will be conducted by Yamato Transport Co., LTD. with a delivery method chosen by Nellie's.

Payment

Payments are accepted by either COD (cash on delivery) or credit card.

     COD (cash on delivery)

【Total Amount Due】Price excluding tax (after discount) + Handling Charge (¥300) + Delivery Charge (¥450 if applicable) + Consumption Tax (applicable to the total of the Price excluding tax, Handling Charge and Delivery Charge).
【Time of Payment】Please pay the delivery person in cash upon receiving your products.
Please note that COD is not available for orders over ¥300,000.

     Credit Card

【Total Amount Due】Price excluding tax (after discount) + Delivery Charge (¥450 if applicable) + Consumption Tax (applicable to the total of the Price excluding tax and Delivery Charge).
【Method of Payment】We accept a wide range of credit cards.

※ Customers may choose to pay in full or by revolving payment.
We are unable to accept payments by installment. Please note that revolving payment is not available for American Express.
【Limit of Payment】Orders are not accepted for orders with total amounts greater than the credit limit.

Delivery

Delivery will be conducted by Yamato Transport Co., Ltd. to the registered address.
Its usually takes 2 working days to process an order for items in stock at Nellie's and 5 working days for other items in stock in Japan. (NB: Orders may take longer to process during March and April due to high demands)
However, a delay of about one month is possible for items out of stock in Japan.

Stock Availability

○:In stock (10 or more).
△:Only a few left in stock.
Please note that in some cases the item might be run out of stock even if indicates "a few left" or "In stock".

How to order items which are currently out of stock on our online store

Back-order Request Form
 ・Use this function if you would like to order items which do not appear on our online store,
  or if you wish to order every item you need by filling in one order form.
  Please click on "Back-order Request"button and the form will appear.
 ・Please complete the form with the required fields and then click "Confirm Details".
 ・An order confirmation will be sent to you by e-mail automatically.

Note:
 Payments are accepted only by COD (cash on delivery)
 *Please note that we cannot accept payments by credit card.

*Should you have any inquiry, please feel free to contact us:
  【Tokyo】03-5275-6761 / 【Osaka】06-6136-8226
   E-mail: consult@nellies.jp
Please indicate "Order Form Request" in the title of your e-mail.

Returns

Items are only accepted as returns when they have been defective (damaged or faulty, etc.) or incorrect (items different to those ordered). Please contact us within 14 days of receiving these items.
Nellie's will bear all shipping charges for these items to be exchanged.
* Received items cannot be exchanged or refunded without prior notification from the customer or for any reasons except for those stated above.

Notes

・Orders will only be sent to addresses in Japan.
・Please note that the information shown in this catalogue may change without notice due to changes made by publishers.
・Price shown in this catalogue are base prices before taxes. Please note that Japanese Consumption Tax will be added to all orders.