Use's Guide

Order Procedure

1. Sign up (Register yourself)
2. Add to cart
3. Proceed to checkout
4. Register a shipping address and a payment method
5. Review your order
6. Order complete
7. Order confirmation will be sent to you by e-mail
8. Your order is being processed and will be dispatched as soon as possible

Ordering

Please note that orders will only be sent to addresses in Japan.
In order to register, please press the red button to the upper right.
New customers should click top-left to register.

Please login before using.
You can also login after placing items in your shopping cart.

Discounts

The following discounts apply to individual orders to a single destination for a total amount excluding tax (discounts differ for certain products).

Order Amount (excluding Tax) Discount
~¥9,999 10%OFF
¥10,000~¥69,999 12%OFF
¥70,000~¥119,999 15%OFF
¥120,000~ 18%OFF
    

  Discount applies only for items which are marked as "Discount Item" and the rate changes in accordance with total purchase.    


   
   

Discount Item: Discount rate varies according to total amount of purchase.
Special Item: No discount applies.
Excluded Item: No discount applies.
MLH Domestic: No discount applies.
Obunsha: No discount applies.
Others: No discount applies.

Shipping

Nellie's will bear all shipping charges to individual orders sent to a single location totaling ¥5,000 or more (before tax, after discount).

For all other orders, a delivery charge of ¥600 + tax will apply to individual orders delivered to a single location.
Delivery will be conducted by Yamato Transport Co, LTD. with a delivery method chosen by Nellie's.

Payment

Payments are accepted by either COD (cash on delivery) or credit card.
Non-registered members can make payment only by credit card.

COD (cash on delivery)

【Total Amount Due】Price excluding tax (after discount) + Handling Charge (¥300) + Delivery Charge (¥600 if applicable) + Consumption Tax (applicable to the total of the Price excluding tax, Handling Charge and Delivery Charge).
【Time of Payment】Please pay the delivery person in cash upon receiving your products.
【Please note that COD is not available for orders over ¥300,000.

Credit card

【Total Amount Due】Price excluding tax (after discount) + Handling Charge (¥300) + Delivery Charge (¥600 if applicable) + Consumption Tax (applicable to the total of the Price excluding tax, Handling Charge and Delivery Charge).
【Time of Payment】Please pay the delivery person in cash upon receiving your products.
Please note that COD is not available for orders over ¥300,000.

※ Customers may choose to pay in full or by revolving payment.
We are unable to accept payments by installment. Please note that revolving payment is not available for American Express.
【Limit of Payment】Orders are not accepted for orders with total amounts greater than the credit limit.

Delivery

Delivery will be conducted by Yamato Transport Co., Ltd. to the registered address.
It usually takes 2 working days to process an order for items in stock at Nellie's and 5-8 working days for other items in stock in Japan.
However, a delay of about one month is possible for items out of stock in Japan.
If an order will take 1 month to 1.5 months, there will be a special note added to the record of the order in your purchase history.

Stock Availability

Stock Status:◎=In stock(5 or more)
Stock Status:○= Low stock (1~4)
Stock Status: = No Stock
※If the ordered amount is not in stock, items will be dispatched in 5 to 8 business days.
※However, a delay of about one to one and a half month is possible for items out of stock in Japan.
※Orders may take about 10 business days to process during March and April due to high demands.

Back-order Request Form

How to order items which do not appear on our online store.
  • Use this function if you would like to order items which do not appear on our online store,
     or if you wish to order every item you need by filling in one order form.
     Please click on "Back-order Request"button and the form will appear.
  • Please complete the form with the required fields and then click "Confirm Details".
  • An order confirmation will be sent to you by e-mail automatically.
Note:
Payments are accepted only by COD (cash on delivery)
Please note that we cannot accept payments by credit card.
Please note that the order will be processed separately from orders made through the shopping cart.
※If you have any inquiry, please feel free to contact us:
【Tokyo】03-5275-6761 / 【Osaka】06-6136-8226
 E-mail: consult@nellies.jp
Please indicate "Order Form Request" in the title of your e-mail.

Returns

Items are only accepted as returns when they are defective (damaged or faulty, etc.) or incorrect (items different to those ordered).
Please contact us within 14 days of receiving these items.

Nellie's will bear all shipping charges for these items to be exchanged.
※Received items cannot be exchanged or refunded without prior notification from the customer or for any reasons except for those stated above.

Notes

  • Orders will only be sent to addresses in Japan.
  • Please note that the information shown in this catalogue may change without notice due to changes made by publishers.
  • Price shown in this catalogue are base prices before taxes. Please note that Japanese Consumption Tax will be added to all orders.
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